South Africa subscribes to the United Nations Convention on the Rights of Persons with Disabilities and its Operational Protocol. The Convention aims to ensure that people with disabilities enjoy human rights on an equal basis with others.
Airports Company of South Africa (ACSA) is committed to ensuring that mobility impaired travellers enjoy easy access to all services and facilities.
ACSA is committed to embracing best practice policies relating to the transportation of all passengers, particularly those with special needs.
Facilities at all airports in South Africa are compliant with minimum standards required by disabled travellers. Besides travelators and gentle gradient ramps, airports offer dedicated passenger lifts to all levels and wheelchair access to shops, restaurants and viewing areas.
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At ACSA we believe that what gets measured gets managed, so we would really like to hear about your experience. Click on the below icon to take a quick online audit and give us information on how we can improve assisted passenger services.
Contact details
If you feel that we can improve on any of our assisted passenger services or if you would like to compliment any of the staff working within our airport, contact the Customer Care Department on:
